Refund and Returns Policy – Brightside Kids

Return & Refund Policy – Brightside Kids

At Brightside Kids, we create handmade and carefully curated activity products for toddlers. We strive to ensure every order reaches you in perfect condition.
Returns
We accept returns only in the following cases:
Product received is damaged
Wrong product delivered
Missing items in the package
To request a return, please contact us within 48 hours of delivery with:
Order number
Photos/videos of the issue
Brief description
Requests made after 48 hours may not be eligible for return or replacement.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:
Used products
Customized/personalized items
Digital downloads (if any)

Refunds

Once your request is reviewed and approved:
Refunds will be processed within 5–7 business days
Refund will be credited to the original payment method

Exchange

We only replace items if they are defective, damaged, or incorrect.

Cancellation Policy

Orders can only be cancelled within 12 hours of placing the order.
Once shipped, cancellations are not possible.

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